Grevora™ Return & Refund Policy

At Grevora™, your safety and satisfaction are our top priorities. Our goal is to provide a hassle-free and transparent experience, so you always feel taken care of.

Here's everything you need to know about returns and refunds:

📅 90-Day Money Back Guarantee

We stand behind our products with a 90-Day Money Back Guarantee. If you're not satisfied with your purchase, we'll do our best to make it right — whether that means troubleshooting tips, a replacement, or a refund depending on the situation.

Please note: Refunds require clear photo/video evidence of the product and its condition to qualify. Shipping fees are non-refundable.

📦 Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
- You must request a return within 90 days after delivery

If your item qualifies:

1. Contact our support team via Contact Us with a photo of the product.
2. Once approved, we'll send the return address and instructions.
3. After receiving and inspecting the return, we'll process a full refund of your order subtotal (excluding shipping).

🕒 Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.

💥 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.

To help us process this quickly, please include:

• A brief description of the issue
- A clear photo of the item and packaging

🔄 Exchanges

We're happy to exchange your item for a different color or variant, subject to availability. Simply reach out to us via Contact Us within 90 days of delivery to arrange an exchange.

❓ Need Help?

Our Customer Support Team is available to help with any questions about your order, product concerns, or returns.

📧 Reach us at: Contact Us
🕐 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
On weekends, response times may be slightly longer (up to 48 hours).

Thank you for choosing Grevora™ — we're honored to help protect your home.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing. By purchasing Grevora™ products, customers indicate their acceptance of this policy.